Refund & Rturn Policy

REFUND & RETURN POLICY

Thank you for shopping at *. We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.

1. RETURN POLICY (30-DAY WINDOW)

  • Eligibility Window: You may return your order for any reason within 30 days from the date the order was received.

  • Item Condition: Returned items must be in brand-new, unworn condition, and in their original packaging.

  • How to Apply: Please contact us at service@*.com to request a return authorization before shipping any items back. 

2. RETURN SHIPPING & REFUND PROCESS

  • Return Costs: You are solely responsible for the cost of return shipping and must arrange the return with a logistics carrier of your choice.

  • Refund Amount: Upon receiving and inspecting your return, we will issue a refund only for the amount paid for the product itself.

  • Non-Refundable Fees: All original shipping and handling charges, as well as return shipping costs, are strictly non-refundable.

  • Processing Time: Refunds will be credited back to your original payment method. Once processed, it may take 2 to 7 business days to reflect in your account, depending on your bank or credit card company.

3. ITEMS EXCLUDED FROM RETURNS

We do not accept returns or issue refunds for:

  • Any product that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

  • Any product returned more than 30 days after delivery.

  • Custom or personalized products, unless they arrive defective.

  • Packages that are lost, stolen, or mishandled by the shipping carrier. In such cases, you must file a claim directly with the carrier.

4. DAMAGED, INCORRECT, OR EXCHANGES

  • Damaged/Incorrect Items: If you receive defective, incorrect, or incomplete merchandise, contact us immediately at service@*.com. To expedite your claim, please provide your order number, contact details, and clear photos of the damage/issue. Please retain all packaging materials until the claim is resolved.

  • No Direct Exchanges: Due to our limited stock and high demand, we do not offer direct exchanges. If you would like a different item, please follow the standard return process for a refund and place a new order on our store.